Reviews & Feedback

At Direct Factory Furniture, your feedback matters to us. We are dedicated to constantly improve our product offerings and service delivery to ensure the best shopping experience with us. Take the time to see what others have to say about us, or leave a review below to tell us more about your time with us.
Based on 242 reviews
93%
(225)
5%
(12)
1%
(2)
0%
(0)
1%
(3)
Rattan

Quick and friendly service.

Great online service …

Great service, but I ordered the wrong sized spline.

Hi Michael,
Thank you for your review.
We're sorry to hear that the spline you ordered was the wrong size.
We will contact you to arrange an exchange for the correct size.
Thank you!
Best regards,
Direct Factory Furniture

Easy living

The chair was as expected good quality and easy to sit in .It is very comfortable.

Pith

Fixed my rocking chair,I bought the wrong size it was too small then bought bigger size and fit perfectly looks great.

Ratten webbing natural

Exactly as described.
Fast delivery

Satisfied

Very good product, delivered in a timely manner, which has performed as it should. Thank you.

Perfect for my TV unit upcycle!

The webbing was exactly what I was looking for. Very happy with the new doors in my TV unit!

Happy Customer

Easy to order. Fast delivery. Kept up to date with order. All round good service.

All good

Excellent product, great price, awesome service, great experience

Thanks for your review Mark ❤️
We'd love to see you again soon.

L
NATURAL Rattan Webbing | Hex Circle | NATURAL BROWN
Laurie Jarvis (Central Coast, AU)
Laurie Jarvis

Quick and professional

Thanks Laurie, much appreciated 😊

Chair Repairs

Very good service, I know where to come back to for my chair repairs. Thank you!

Appreciate the review JM, great to know all went well with the repair job

Easy transaction - prompt dispatch. Recommend seller

Thanks for the review Greg 😊

Round Core Wicker Pith / Spline Cane For Rattan And Cane Furniture Repairs

Fantastic items and customer service

Highly recommend, great prices, great service. Honestly the best service I have had from a company. Would definitely buy again. :)

Hi Yulanda, thanks for taking the effort to write this review, it means the world to us that you've had a positive experience shopping with us. We'd definitely hope to seeing you soon again 😊

Great product , great price . Look awesome

Thanks Jody ❤️

R
SERENO Poly Rattan Wicker Planter Pot - Grey
Resmi Biju (Warrnambool, AU)
Excellent

Excellent product and service

Thanks Resmi, appreciate the review 😊

Planter baskets

Love love love these baskets
They look so real but outlive the real every time!
Thanks

Thanks Paula 😍
We're thrilled that you love our planters ❤️

NATURAL Rattan Webbing | Hex Circle | NATURAL BROWN

j
CLEO Pet Wicker Basket Bed - Light Brown
joanne houghton (Beerwah, AU)
Cat bed

Lovely well made

Great Rattan Great price

Product purchased is great and authentic as expected from images and description on website. Delivered in a timely manner. Great price……much better than the Rattan prices I found from other companies…..thankyou

Natural Rattan webbing.

Delivery very fast. Product as described 5 out of 5 definitely recommend and this is second time buying rattan webbing from company

Rattan webbing

Great product. Our furniture reno turned out so well we now have plans to do another. Service was also fantastic. Thank yoy 😊.

Swing basket

This swing basket egg chair is beautiful quality also very good, from the order to delivery everything was professional, strongly recommended this Company

the restoration of the chair was easy and works perfectly. Thanks for your help.Dave

happy

Incredible product and service

We had incredible service from first inquiry to delivery - Jonathan was wonderful to deal with, flexible with our order and was able to arrange delivery at short notice. We are thrilled with the chairs, they are even nicer in person and very comfortable.