I have dealt with this company on numerous occasions and their service has never changed. Nothing seemed to be a problem for them to overcome. The product is very good and suited our needs exactly.
Easy to order, prompt delivery and product as stated. I was able to repair our chair easily. Would definitely use again. Thank you.
Thank you so much Viv, for your kind words and for sharing your beautiful work photos with us. The chair looks absolutely beautiful now — you’ve done a great job!😍
This was a great transaction from the start. I started on Facebook Marketplace, with awesome communication. I then agreed to view at the factory outlet shop. John was amazing. He also delivered and set it all up at home.
Thank you so much Paul, for your wonderful review and the beautiful photos! We truly appreciate your support, and it’s always our pleasure to work with you. Hope to see you again soon! 😊
Excellent service and good price.
Thanks so much Joan! We’re glad you’re happy with our service and prices 😊Thank you!
the chairs are beautiful and look very well made. Happy with our purchase
Thanks so much Judy for taking the time to write us a wonderful review! We’re so happy to hear that you love the chairs 😊Thank you!
Prompt service, great product- what more could you want!
Thanks so much Laurie! We’re glad you’re happy with the product and service 😊 Thank you!
The exact size and shape rattan I was searching for to repair a broken chair, and at half the price of other stores! It came packaged really well to prevent damage and arrived fast!
Thanks so much Erin for your wonderful review and kind words! We are glad to hear this.
Our fulfillment team will be very happy to hear that you were happy with the packaging😊 Thank you!
Found just the rattan product I was searching for. THANKYOU!!
A big shoutout to the team responsible for delivery. Each time they order it takes less than 2 days to arrive. Fabulous
Thank you so much Heather for your kind words! We’re so happy to hear this. Big thanks from our team! 😊
Great product. works well with Rattan sheeting.
Thank you so much Michael for your review. We’re glad to hear the spline works well with the rattan sheet. Thank you again😊
SAINTE 3 Piece Set Poly Rattan Wicker Planter Basket - Brown Grey
Did the job as required
Thanks John for taking the time to write us a review. We’re glad to hear that our rattan webbing works well with your project. Thank you 😊
Excellent product and prompt service Thankyou
Thank you so much Natasha for your wonderful review 😊
Excellent products, supplied on time and efficiently
Many Thanks
Mike
Thanks so much Mike! We’re glad you’re happy with the products and service. Thank you again 😊
I love this round storage container. Lovely colour and quite strong, nice lid to go with it as well. Very happy with this purchase
Thank you so much Jan for your wonderful review! We’re so glad you love the storage container. Thank you 😊
Thank you very much for for polite and professional service, great product and fair price. I will highly recommend you to others . Regards John
Thanks John.
Likewise it was a pleasure working with you 😊
The rattan length was supposed to be 4m but it was short of that which was disappointing.
Thanks for letting us know Tamsin.
We apologise for this mistake and have sent out a new piece.
Please let us know if there's anything else we can help with 😊
This was exactly what i was needing to do a repair on a table, looks great now thanks to the great product from Direct Factory Natural Rattan products, thanks
Thank you so much Jeanette! We’re so glad the rattan worked perfectly for your table repair – enjoy your refreshed piece! Thank you again for your support and your review 😊
Product arrived next day and exactly as described, very pleased.
Thanks Louise for taking the time to write this review.
We hope to see you around soon 😊
Ordered one day and arrived just a few days later! Great service!
Thanks Roger for taking the time to write this review.
The sales and delivery service were good except I asked about working out what size ratan I had and could not get a straight answer whether it was 7 mm otherwise. I asked where to measure the7 mm. Good otherwise and I will purchase more. I successfully replaced the ratan on one chair and will now do more.
Thanks for the feedback Mei-ge 😊
Arrived in good condition and very quickly. Great product just what I needed for outdoor chair restoration.
Thanks Marty 😊
Product arrived wrapped and protected. Its the right shade for what I need. I haven’t yet applied it to my project but am confident its quality and will look fab.
Thank you MW 😊
Thankyou on my recent purchase and A big Thankyou for the advice i received when i phoned in for advice. Will order from you again if i ever do a chair again
Thanks Natasha for taking the time to write this review.
We certainly hope to see you around soon 😊
All good including customer service
Thanks Dot, our pleasure 😊
perfect!
Thanks Adam, much appreciated 😊
